COVID-19 UPDATE #2
Dear Valued Customer,
Previously we sent out a message indicating that we had an optional ‘No Contact’ procedure for customers wanting to drop off or pick up their RVs without coming into the front reception area. We are now making this protocol mandatory in order to reduce person-to-person contact.
There will be 2 procedures in place: one to be used during business hours, and one for outside of business hours. Once you have contacted us to book an appointment, we will send you the instructions via email.
Reports indicate that the virus can live on surfaces anywhere from 1 hour to 3 days. When possible, we are going to wait at least 3 days before working on RVs once they are dropped off as an extra precaution. This may not always be possible depending on your timeline, and in those cases, the technicians will be equipped with gloves and masks.
Once the work is completed on your RV, you will be sent an invoice via email, and you can call with a credit card for payment or send money via e-transfer.
When you are ready to pick up your RV, let us know the date and approximate time, and we will send you instructions.
If you require any parts, give us a call, and we will make arrangements for you to pay over the phone and pick up without having to come inside.
As the owner of Wild Mountain RV, I am doing everything I can to ensure the health and safety of the staff and you, the customer. Even though things have gotten very quiet around here over the last couple of weeks, I have decided to remain open at this time so that my staff can continue to work, and in hopeful anticipation that many of you may be looking at camping as a way to get out of the house once it warms up a bit. I know my family is looking forward to getting out in our ‘home on wheels’ sooner than we normally would, so that we can get outdoors and get away from home, while at the same time maintain our social distancing.
If you have any questions at all, please do not hesitate to contact us.
Thank you for your cooperation, and I wish you all health and wellness during this time.