COVID-19 UPDATE - Sept 3, 2021

Dear Valued Customer,

With COVID-19 still affecting all of our lives, we have updated our policies once again. We are no longer waiting 3 days before working on RVs after they are dropped off. We do ask that our customers take the safety of our staff into account by not bringing in your RV if you (or anyone who has been in the RV in the past 3 days) have flu like symptoms, have travelled out of the country, or have been in contact with anyone who has tested positive for COVID-19. This is for all vaccinated and un-vaccinated individuals.  

We continue to accept customers in person, but we also have 'No Contact' procedures. For customers choosing to come in for in-person contact, we will be using the following procedures:

  • if you are exhibiting any flu-like symptoms, have recently been out of the country, or have been in contact with someone who has tested positive for COVID-19, do not enter the facility

  • masks are mandatory for all customers as long as they are mandated by the government. If you are unable or unwilling to wear a mask, please call us and we will provide curbside or over the phone service when you arrive

  • please follow the directions and signs when entering the reception area. These directions include:​​

    • using the hand sanitizer provided (or use your own) upon coming in​

    • keeping 2 metres distance from employees and other customers

    • only 2 customers at a time permitted (there are chairs by the door for waiting)

  • we ask that you explain to the Customer Service Staff your repair items rather than request for them to come outside in person. If you need to show something to our staff:

    • please take a picture or a video on your phone to show (if possible)

    • if an employee must be shown the issue, please wear a mask and keep 2 metres distance from the employee 

As the owner of Wild Mountain RV, I am doing everything I can to ensure the health and safety of the staff and you, the customer. We strongly request that if you have:

 

- been diagnosed with COVID-19, you do not make an appointment until you have been cleared by your doctor

- been in contact with someone diagnosed with COVID-19, you do not make an appointment for 14 days after contact unless you are vaccinated

- experienced flu like symptoms, you do not make an appointment until you are symptom free.

If you have any questions at all, please do not hesitate to contact us.

Thank you for your cooperation. We look forward to continuing to serving you this year!

Sincerely,

Bill Lindemulder