**This position has been filled**

General Manager

 

Great Career Opportunity!

Wild Mountain RV is looking for a General Manager to add to our team. Wild Mountain RV is an RV repair and maintenance shop located in SE Calgary. We are looking for a qualified and highly motivated candidate who shares our very high standards of customer service. The General Manager leads the staff to ensure that the customer’s needs are being fulfilled.
 

Term and compensation:

  • This is a full-time and permanent position

  • 40 hours per week – no Saturdays or Sundays

  • $75,000 per year – higher or lower based on qualifications and performance

  • Paid Medical and Dental Benefits (after probationary period)

  • Starting date negotiable
     

Primary Job Description:

  • General Manager is a senior management position

  • Reports directly to the company owner

  • The General Manager will be responsible for the supervision and leadership of the Wild Mountain RV team

  • Responsible for:

    • Delivery of above standard Customer Service

    • Quality workmanship

    • Technician productivity

    • Driving revenue

    • Controlling costs
       

Requirements:

  • Great Leadership skills

    • Work as a member of a team

    • Treat everyone with respect

    • Help develop skills of employees

    • Be able to recognize and work with different personalities and skill sets

  • Great Customer Service skills

    • Develop relationships

    • Friendly, positive, welcoming, understanding

    • Excellent communication skills

    • Positively handle difficult situations and resolve conflict

  • RV knowledge

    • Have a working knowledge of all RV Repair and maintenance work

    • Extensive knowledge of RV parts and accessories

  • Other Personal Attributes

    • Able to Multi-task

    • Decisive

    • Adaptable

    • Confident

    • Approachable

    • Welcomes critique

    • Organized

    • Adept at problem solving

    • Creative – able to develop systems and procedures
       

If you meet the requirements listed above and are interested in applying for this position, please send a resume and cover letter (outlining in detail your qualifications) to hr@wildmountainrv.ca . Only those selected for an interview will be contacted. No phone calls please.

Service Advisor

 

Please read the Requirements before applying. Wild Mountain RV is looking for a Service Advisor to add to our team. Wild Mountain RV is an RV repair and maintenance shop located in SE Calgary. We are looking for a qualified candidate who shares our very high standards of customer service. The Service Advisor works as a liaison between the Service Technicians and the customers and ensures that the customer’s needs are being fulfilled.

Term and compensation

  • This is a full-time position and is available starting in February / March

  • 40 hours per week

  • $25 per hour – higher or lower based on qualifications

  • Paid Medical and Dental Benefits (after probationary period)

 

Primary Job Description:

  • Communication with customers: in person, by phone, and email

  • Collecting customer and RV information

  • Identifying the concerns of the customer

  • Preparing work orders

  • Scheduling technicians

  • Communicating with technicians

  • Ordering parts

  • Preparing invoices

 

Additional Occasional Duties:

  • Collecting payment

  • Maintaining inventory

  • Organizing, pricing, and stocking parts displays

 

Requirements:

  • Must have a working knowledge of RVs (non-mechanical) – different types, how they work, what different parts are – in order to answer customer questions – training provided but with a steep learning curve

  • Priority given to current or former RV Technicians or RV Service Writers

  • Must be an excellent communicator: English language - verbal and written

  • Exceptional customer service skills: Friendly and outgoing – willing to go beyond customer’s expectations

  • Organized and neat

  • Self starter: takes initiative and can work independently

  • General computer skills a must – typing, email, Word

 

If you meet the requirements listed above and are interested in applying for this position, please send a resume and cover letter (outlining in detail your qualifications) to hr@wildmountainrv.ca . Only those selected for an interview will be contacted. No phone calls please.